BOOKINGS & SALES ADVISOR
32-40 Hours per week (over 4 to 5 days); Compromising of between 3-4 mid-week days, either 9:30am-6pm or 12-8:30pm. Plus, Saturdays 10am-4:30pm*
(*Or swapped for the occasional Sunday)
Salary and Bonuses:
32 hours per week: £17,600 basic plus Bonuses (Realistic OTE of £20,000 pa)
40 hours per week: £22,000 basic plus Bonuses (Realistic OTE of £25,000 pa)
MI&Co is a very well-established quality portrait studio, based in Shipley. We provide a first-class family portrait experience, creating special memories at key stages of people’s lives, from babies to grandparents, with finished framed products often adorning our client’s homes as treasured ‘wall art’ for generations to come. We are proud to have built up a fantastic reputation for providing a truly excellent end product, with a memorable, enjoyable quality service from start to finish.
Our continued growth has now created an exciting opportunity for the right person to join our well established team with this brand new role for a fantastic ‘people person’ who is an excellent communicator both over the phone and face to face.
About the Role :-
Based at our studio / offices in Shipley, this is a dual purpose role with the main focus of speaking to predominantly families, usually ‘mums’, over the phone (both outbound and incoming calls to both existing, new and potential new customers). The purpose of most calls is to make ‘bookings’ in our diary of course, but there’s much more to it than that, as this job is all about ‘quality over quantity’; so you will be giving families lots of advice on what to expect from their ‘Family’, ‘Couple’ or ‘Pets’ photo shoot experience with us – covering everything from the best time to book their shoot to suit their family, through to what to wear and ideas to personalise their shoot, such as suggesting things like sentimental props or accessories to show their own personality, hobbies or interests. Additionally you will be explaining special offers and giving an idea of pricing and product expectations to prepare the customer before they attend their shoot with us.
Then once the customer has had their photo shoot experience, the second part of the role will be overlapping with our photography team in helping the customer decide the right product and framed wall art to suit their home, style and individual budget. This is done through a personal slideshow followed by a presentation and product overview. Every viewing is as different as every customer and home décor is, so this is a very interesting part of the role, requiring excellent people skills, along with basic maths and good negotiating ability. In a nutshell this part of the role is quality face to face personalised sales, with a bit of interior décor recommendations thrown in – that’s how we’d accurately describe it!
You will also cover various face to face reception duties, such as meeting and greeting families upon their arrival at the studio and making people feel very welcome. Helping with customers collecting their finished products, taking payments and processing vouchers, plus other basic admin duties behind the scenes.
This is an ideal job for someone who is a strong communicator, who likes talking to people of all ages and would love to become part of a well-respected team, joining a successful growing business and work within a fantastic, friendly, highly positive environment.
Full extensive training will be given for the successful candidate so we are more interested in ‘your potential’ than anything else, but to succeed you’ll need to be able to tick most of the boxes below . . .
The ideal candidate:-
- Has past experience in a customer service or sales environment
- Is focused and able to work on their own, with & without supervision
- Is able to demonstrate exceptional customer service skills
- Is confident with an excellent clear voice and friendly telephone manner
- Possesses a highly positive and enthusiastic personality
- Is well presented
- Has good positive persuasion / negotiation skills, but not ‘pushy’
- Has good IT and admin skills
- Loves people (and also potentially pet Dogs!) and loves talking
- Has an interest in creative industries, such as interior design / photography
*Please note your covering letter must clearly state:
Why this job specifically appeals to you
Whether you would prefer 32 or 40 hours per week, or somewhere in-between and why
Why you believe you are a strong candidate for us with the potential to be trained into fulfilling this exciting unique role
Deadline for Applications is Friday 2nd June 2023.
All applications will be reviewed and shortlisted candidates will be called for an initial telephone Interview within two weeks.
*Please note we will only review applications from candidates who follow the application instructions as described above.