VIEWING SALES & BOOKINGS ADVISOR
We have an exciting opportunity for the right person to join our well established team with this brand new role which involves a combination of selling framed wall portraits in our purpose built viewing room and making bookings over the phone. This role is ideal for someone who is well presented, a confident communicator (both face to face and over the phone) and is excellent at describing things, upselling and articulating ideas and concepts.
Hours of Work:
Options between 20-30 hours per week (over 3-4 days); comprising of approx. 2 mid-week afternoon/early evening shifts e.g. 12-9 pm, 2-9 pm or 4-9pm, plus one mid-week day time shift (TBD) plus some weekend days (approx. 2 per month).
MI&Co is a very well-established quality portrait studio, based in Shipley. We provide a first-class family portrait experience, creating special memories at key stages of people’s lives, from babies to grandparents, with finished framed products often adorning our client’s homes as treasured ‘wall art’ for generations to come.
The Primary Part of the Role…
Working closely with our photography team, you will be helping the customer decide the right product and framed wall art to suit their home, style and individual budget. This is done through a Viewing appointment which is a slideshow followed by a personal presentation and product overview, during a face to face pre-booked appointment with the customer and yourself. Every viewing is as different as every customer and home décor is, so this is a very interesting role, requiring excellent people skills, along with basic maths and good negotiating ability. In a nutshell this is quality face to face personalised sales, with a bit of interior décor recommendations thrown in – that’s how we’d accurately describe it!
The Secondary Part of the Role…
When not in Viewings (as described above) the other aspect of this unique role will be assisting our Bookings team, speaking to predominantly families over the phone (both outbound and incoming calls to both existing, new and potential new customers). The purpose of most calls is to make bookings in our diary of course, but there’s much more to it than that, as this job is all about ‘quality over quantity’, so you will be giving families lots of advice on what to expect from their; ‘Family’, ‘Couple’ or ‘Pets’ Photo shoot experience with us – covering everything from the best time to book in their shoot with us to suit their family, through to what to wear and ideas to personalise their shoot, such as suggesting things like sentimental props or accessories to show their own personality, hobbies or interests. Additionally you will be explaining special offers and giving an idea of pricing and product expectations to prepare the customer before they attend their shoot with us.
- The ideal candidate:-
- Has past experience in a customer service or sales environment
- Is able to demonstrate exceptional customer service skills
- Is a confident communicator with a clear voice and great articulation skills
- Possesses a highly positive and enthusiastic personality
- Is well presented
- Has good positive persuasion / negotiation skills, but not ‘pushy’
- Has good IT and admin skills
- Has an interest in creative industries, such as interior design / photography
*Please note your covering letter must clearly state:
Why this job specifically appeals to you
How many hours per week you would ideally like and why?
Why you believe you are a strong candidate for us with the potential to be trained into fulfilling this exciting unique role
Deadline for Applications is Friday 7th July 2023.
All applications will be reviewed and shortlisted candidates will be called for an initial telephone Interview within two weeks.
*Please note we will only review applications from candidates who follow the application instructions as described above.